We use cookies to help provide you with the best possible online experience.
By using this site, you agree that we may store and access cookies on your device. Cookie policy.
Cookie settings.
Functional Cookies
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Patient Participation Group
A Patient Participation Group (PPG) is a group of people who are patients of the surgery and want to help it work as well as it can for patients, doctors and staff. Your experiences matter and you can bring different ideas to the surgery to help us treat patients better or to improve what we do in some way. If you would like more information please contact us.
If you would like to put your name forward now for becoming a member please complete our PPG Signup Form
Latest PPG Minutes:
Meeting Minutes - Monday 16th January 2025
Present
- PPG Members – Nina Hemsley, Laura Sands, Codi Haffenden, Sue Toomey, Eddy Powell, John Bundy
Apologies
- There were no apologies.
Anima
We discussed the new system that the Surgery is using. This System triages patients before a clinician makes their appointment.
Actions:
- Keep up to date with Anima changes.
- Learn more about how Anima can benefit our patients and our surgery.
- Iron out any teething problems.
DNA (Did not attend)
In December 1 in 24 appointments were missed resulting in 51 hours of wasted practitioner time at an estimated cost of £6,700.
If patients fail to attend appointments repeatedly, they are contacted by Nina. They are also unable to pre-book appointments going forward.
How will we cope as a surgery with a large increase of housing in the area?
We have Vicarage Field where, if needed we could use that surgery to expand in to. At the moment that is being used for our physios, Bridgeside physios and Action for Deafness.
Talk for the next meeting
We have agreed that it would be good for us to have another speaker. And that it would be beneficial for this to be over at Vicarage Field.
Actions:
- Eddy will get in touch with care for the carers for a talk.
- Laura will find out a time when we would be able to use the large waiting room over at the Health Centre.
Dementia talk from Jane Ivy House
Jane gave a very informative and interesting talk on Dementia, which was very well received. We would be interested in Jane giving a further talk to us in the future.