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Introducing anima
anima
Anima allows our Clinical Triage Teams to continue to improve access times by helping them direct you to the most appropriate care for your medical needs. This ensures we make use of limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need.
Your request will be handled in exactly the same manner whether you complete the Anima request online yourself, or contact us via telephone, where our receptionists will ask the same questions to ensure equity of access for all patients.
We would encourage all patients who can do so to use Anima, as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access. Completing an Anima request yourself also provides you with more discretion should you prefer not to discuss your medical problem with a receptionist.
The Benefits
What are the benefits to me as a patient?
As a patient, you will enjoy several advantages with our new online system:
- Easy Access: Log in effortlessly using either your Anima login or the same NHS login you use on the NHS app. You can check the status and outcomes of your current and past requests.
- No Doctor Speak: We will ask you questions about your health concerns without using confusing medical jargon.
- Language Options: You can use the system in multiple languages for your convenience.
- Complete Medical Records: Your medical records will become more comprehensive, ensuring better care for you in the future.
- Clearer Responses: Practice responses will be easy to understand.
- Instant Notifications: Receive text messages and emails notifying you when the practice has responded, so you won't miss important updates (no more emails getting lost in the junk box).
- Efficient Information Sharing: You can provide all the necessary information the practice needs without waiting on the phone.
What are the benefits to the practice?
How the surgery benefits from our new system:
- Clear and Organized Requests: Your requests come in a neat and organized format, making it easy for us to see and respond.
- Structured Information in Your Records: We save all your request details in a structured way in your medical records for better care now and in the future.
- Reduced Duplicates: With patients checking their request status, we will have fewer duplicate requests, keeping our system running smoothly.
- Efficient Allocation: Clear requests mean quicker allocation to the right people, making our response time faster.
- Color-Coded Urgency: Your requests get a Red, Amber, Green rating, helping us focus on urgent matters first and providing clear information on triggered responses.
- Safer and Clearer Responses: Thanks to Anima, our responses are built with precision, ensuring safety and security behind a login for your peace of mind