Friends and Family Results

Getting a same day face to face appointment was relatively easy and the slight blip with medication was sorted out promptly.
Posted on: 10/05/2023

Generally very good to get in to see most practitioners within a reasonable amount of time and once in, all have been fantastic with care.
Posted on: 10/05/2023

Good
Posted on: 10/05/2023

Excellent care throughout. Seen on time, with thorough testing, all done in a professional and friendly manner. I was also able to ask questions and have them answered in full. Thank you so much.
Posted on: 06/05/2023

I’ve always been treated with kindness
Posted on: 05/05/2023

Because most of the time I am unable to get an appointment
Posted on: 05/05/2023

The Nurse was Friendly and informative .
Posted on: 05/05/2023

I waited 2minutes on the phone and got an appointment to a GP. I was seen immediately. Consultation was friendly and thorough with good advice . The HCA was great and talk me through the procedure.
Posted on: 05/05/2023

I was seen before my appointment.
Posted on: 05/05/2023

Recent visit was very positive however it took over 30 minutes to make my appointment even though I was invited to do so as an annual check. Arears covered in this not as comprehensive as before the pandemic. What staff I have seen have been professional. Think overall management of the practice needs attention.
Posted on: 05/05/2023

Saw Debbie at appointed time and place as usual. Tests carried out with her usual skill and dexterity.
Posted on: 05/05/2023

Happy with my visit today
Posted on: 05/05/2023

Seen before appointment time. Everything explained clearly and given options and risks for treatment
Posted on: 05/05/2023

It’s so very difficult on a daily basis to access the service you require
Posted on: 04/05/2023

Prompt appointment time, pleasant and professional staff.
Posted on: 04/05/2023

The appointment was acceptable but waited over 1/2 hr after my appointed time. As an observer during this time of the receptionist. I found her unreceptive to every patient who disturbed her. Advised each and everyone of them that she’d be with them. She was only using her computer. People come first and a smile might have been too much but courtesy isn’t I was discussed by the approach.
Posted on: 04/05/2023

The reception and staff were welcoming A vast change from a few months ago where the recorded message was rude and aggressive
Posted on: 04/05/2023

Dr. Did not respond to my particular concerns. Didnt appear to have read my note. Gave me good advice, but i already do what he suggested and have been for years. Asked questions but did not respond to my answers which were that i was already following those very basic instructions. He ignored all the symptoms that were concerning me and finished up by telling me my current bp meds should be sufficient.
Posted on: 04/05/2023

Because it is very hard to get to see a doctor. When phoning for an appointment, you can be on the phone for over 15 mins which is at the cost of the patient. The other Surgeries in the area do not have these problems Their patients get to see doctors. The other day there was only one Doctor in attendance at Seaforth.
Posted on: 04/05/2023

Helpful telephone booking staff, showing a sympathetic approach and keen to find a solution found to my situation and needs. Physio referral was great. Lovely and professional physio who was so kind and efficient. She was thorough and made my day better.
Posted on: 04/05/2023

I was impressed by the rapid availability of an appointment, considering how busy they are in the practice.The doctor had time to listen about my health problems
Posted on: 04/05/2023

A range of specialist practitioners means that services can be offered locally without a long wait. After telling the receptionist why I wanted an appointment, she was able to book me with the appropriate person. Excellent service!
Posted on: 04/05/2023

Blood test with Debbie was a good experience earlier than booked and she was very caring....
Posted on: 03/05/2023

The g p practice is well run and I'v always found the staff very helpful and friendly.
Posted on: 03/05/2023

Never really had a problem
Posted on: 03/05/2023

Arranged a blood test appointment easily by phone. Test given on time and without problems. I was told when to expect results, by the end of the week.
Posted on: 03/05/2023

Appointment was on time
Posted on: 03/05/2023

Friendly staff and seen on time
Posted on: 03/05/2023

Friendly and welcoming staff.
Posted on: 03/05/2023

I saw a nurse, ni waiting time, she was efficient . Not keen in sitting in a crowded waiting room tho
Posted on: 03/05/2023

Because although when you can manage to get an appointment.Treatment is very good but its the struggle to get them that causes the the stress and frustration.
Posted on: 03/05/2023

Because they accommodate people on mobility scooters
Posted on: 29/04/2023

I was given an appointment as soon as was possible and everyone I dealt with was very helpful
Posted on: 29/04/2023

Fast, efficient and courteous response from a very pleasant person
Posted on: 29/04/2023

Ive bn really struggling with the menapause dr richardson has bn fantastic ,and so have the reseptionists
Posted on: 29/04/2023

Because I was satisfied with my experience but with reservations.
Posted on: 28/04/2023

Doctor was amazing, but I find the receptionist very rude they are up tight as soon as you call and while I was in there waiting for doctor, a 75 year old man was trying to book appointment and explained he has done everything they wanted and I just think the is no professionalism from the front of house staff. But nurses and doctors are a credit to the GP practice.
Posted on: 28/04/2023

Prompt, efficient and friendly setvice
Posted on: 28/04/2023

The staff are great when you can get through to make an appt with someone. Phoning at 8am is a nightmare!
Posted on: 28/04/2023

Appointment given quickly & good care from all staff
Posted on: 28/04/2023

The staff are kind
Posted on: 28/04/2023

Reception prompt, and the Nurse I saw (I think was Kirsty) was friendly, helpful and efficient. Alot better than my previous GP Surgery
Posted on: 28/04/2023

Prompt appointment after my query
Posted on: 27/04/2023

Because its true
Posted on: 26/04/2023

Staff are good. Surgery is difficult to get through to on the phone. You have to listen to a long recorded message before you know if there is a line free.
Posted on: 26/04/2023

Text message inviting me to have a pre diabetic check, maybe too long waiting on the phone but when booked, experience was quite straightforward.
Posted on: 25/04/2023

It was relaxing and the nurse was very friendly and engaging.
Posted on: 25/04/2023

Having difficulty with communication at the surgery.
Posted on: 25/04/2023

I was given an appointment soon after i rung for it. Once the location changed at short notice on the day of my appointment i was text before the appointment time. I was in and out in good time to and the lady i saw was lovely.
Posted on: 25/04/2023

Efficient, pleasant practioner. However, there is a waiting list for treatment & my shoulder is painful.
Posted on: 25/04/2023

All seemed to go well.
Posted on: 25/04/2023

Good care
Posted on: 25/04/2023

Because the answers have nothing to do with the question. If you can't be bothered to set the form up properly how can expect us to be believe you are do this for our good, not just box filling?
Posted on: 25/04/2023

Was very pleased with the doctor I saw , she was very helpful , and thorough .
Posted on: 22/04/2023

I had a appointment when i arrived i signed in on computer screen i sat waiting to be calling in but i was not called after waiting half an hour i had to make another appointment
Posted on: 22/04/2023

Appointment was booked for me as advised, it was confirmed by text and I was seen at the appointed time on the day. The nurse who attended to me was very kind and friendly- I could not have asked for better service.
Posted on: 21/04/2023

I have no complaints when you get an appointment from then on you are well looked after. Receptionists also very helpful.
Posted on: 21/04/2023

Because l was pleased the way everything went
Posted on: 21/04/2023

They are very caring and organised to provide help and support for patients needs
Posted on: 21/04/2023

Gave me great care and treatment when needed.
Posted on: 21/04/2023

Due to lack of GP an alternative appt was provided at another surgery for the same day.
Posted on: 21/04/2023

Helpful staff
Posted on: 20/04/2023

Receptionists are always very polite friendly and extremely helpful I have not met an actual doctor yet but the nursing team have been good so far
Posted on: 20/04/2023

Nice doctor very helpful
Posted on: 20/04/2023

Because I thought I was seeing a Dr not a physiotherapist, so was a waste off my time little energy that I had and a waste of my money
Posted on: 20/04/2023

I’ve always been able to get through to one of your amazing staff and i am always treated with respect and with a professional and friendly attitude. The Drs spend time with you and are thorough. You leave feeling well cared for and confident in the treatment or advice given.
Posted on: 20/04/2023

Its so difficult to get to see a doctor its always nurses they should be paied a doctors wage as they seem to do all the work. They tell you to call at 8.30 but still can never get an appointment or your on hild then you get first in cue and it cuts you off
Posted on: 19/04/2023

Too long in answering phone. Cannot actually see your doctor when needed.
Posted on: 19/04/2023

Sarah very professional and understanding
Posted on: 19/04/2023

Because I have always had good service. Thank you
Posted on: 19/04/2023

Concerns weren’t listened to and issue was left unresolved.
Posted on: 19/04/2023

Extremely friendly and welcoming staff, very well ran surgery
Posted on: 19/04/2023

Seen promptly at my appointment by caring and helpful nurse practitioner
Posted on: 18/04/2023

It is impossible to get through on the phone and if by chance you do manage to the receptionists are just rude and say there are no appointments you should of called at 8, despite the fact I've called over 50 times since 8 and you can't get through, they then tell you to call again tomorrow, which I have spent months doing. I recently got through to make an appointment yet over 2 weeks later I've still not been allowed to physically see a doctor as apparently you have to take in samples to be tested before this is possible. You'll be dead before anything gets done, find a different surgery.
Posted on: 18/04/2023

I have only been registered with the surgery for 18 months and have never had a problem getting through on the phone and always had a positive outcome by a happy helpful person.
Posted on: 18/04/2023

Treatment is very good but access to doctors appointment is not so good.trying to get through iß very bad with long queues
Posted on: 18/04/2023

Good quick response
Posted on: 16/04/2023

Because I have always had excellent service with you and very grateful for your help in staying alive
Posted on: 15/04/2023

I have a long history of skin problems including bcc and squamous cc as well as solar keratosis,I sent as recommended a photo of suspect areas expecting referral to dermatologist not to have two weeks wait to be told by nurse practitioner of now referring .
Posted on: 15/04/2023

When I called in the morning and explained why I was calling, I was given the information promptly, there was follow up call within 20 minutes, to arrange an appointment for a follow up consult and injection.
Posted on: 15/04/2023

Very difficult to communicate with the surgery. Can take 15 - 20 minutes for the phone to be answered. Not good when you might have just a quick question. As for seeing an actual doctor well... enough said. But once you get through, the triage system works well and the senior nursing staff are first class.
Posted on: 14/04/2023

Seen at appointment time and practitioner was polite and carried out procedure efficiently.
Posted on: 14/04/2023

Helpful staff
Posted on: 14/04/2023

Long telephone waits to get to a receptionist Followed by long wait to appointment date
Posted on: 14/04/2023

Had a blood test It’s never rushed nurse Debbie is always nice and very professional
Posted on: 13/04/2023

Because the surgery has always been good to me, and treat me with respect
Posted on: 13/04/2023

I went to the doctors to find out what was wrong and a cause and i didnt find thag out i was just given antibiotics based on what i said
Posted on: 13/04/2023

Appointment for blood test followed online request via message service
Posted on: 13/04/2023

I have always received very good care
Posted on: 13/04/2023

Excellent attention
Posted on: 13/04/2023

Don’t feel service is very good. Wouldn’t prescribe consult advised medication, or repeat of that for ongoing treatment. Appointments are impossible to gain. Personal information updates appear too difficult to do correctly despite writing in and asking receptionist to update during visit. I end up suffering instead of wasting time trying to obtain an appointment which is often so far off the ailment has resolved itself by self medication.
Posted on: 12/04/2023

Very thankful for all the help and kindness from your team.
Posted on: 12/04/2023

They're friendly and I generally don't find it difficult to book appointments when I need them. They take my concerns seriously.
Posted on: 12/04/2023

Its good but be better when things get back to normal
Posted on: 12/04/2023

On time and very professional nurse
Posted on: 12/04/2023

Coral was approachable, knowledgeable
Posted on: 08/04/2023

The choice of a surgery is not at the behest of the individual. However if it was I would not recommend this surgery. Recently I was not advised that I was being referred to a specialist department at EDGH following
Posted on: 07/04/2023

Although medical practitioners/nurses and receptionists are very good it is a pity present doctor is not as accessible as past long standing gp was. ALSO, despite saying 4 days for medication to be despatched this seems to be well in excess and only excuse is to blame on site pharmacist.
Posted on: 07/04/2023

My resent visit to see the nurse was arranged that day and the service was excellent.
Posted on: 07/04/2023

I have spoken with receptionist several times in last 6 weeks to make and change appointments, have visited the surgery 3 times in the last month for COPD review, blood tests and diabetic review and on every occasion the staff have been polite, friendly and helpful and I didn’t feel rushed.
Posted on: 06/04/2023

The nurse practitioners are amazing
Posted on: 06/04/2023

Can never get to see a doctor always a nurse. Always in a que when ring no matter what time a day it is to then get to number 1 to be cut off. Think its about time the practice went back to normal everything else has. Not sure why they pay the gps to be honest they never seem to see anyone anymore
Posted on: 06/04/2023

I have been very disappointed with my gp not being able to get appointments not having my annual checks but when I called this time I spoke to a great Receptionist and then getting an appointment to help with my problem straight away which was unexpected but very Appreciated
Posted on: 06/04/2023

I have a needle phobia and have been seeing Debbie for my (first ever) blood tests as my current acne medicarion requires monitoring. I have had 4 tests in 4 months and feel absolutely fine with blood tests now. Debbie has been reassuring, kind and incredibly good at her job. I felt at ease from the first appointment and she gave me practical advice on how to manage any discomfort with the blood tests. I also had my first smear tear this year, with a lovely lady who also put me at ease and talked me through everything that was happening so I felt safe. I am really impressed with the treatment from these 2 members of staff and cant thank them enough.
Posted on: 06/04/2023

I had an appointment booked at quarter past two in the afternoon, i arrived at approximately 17 or 18 minutes past due to traffic which was no fault of my own. I attempted to sign in with the digital screen only to be told not appointment could be found, I then cued up behind four other people to speak to the receptionist and by the time i reached the front it was half past two. I was then greeted by being rather rudely told my appointment was cancelled as i was late. I explained what had happened and was then told the nurse I was meant to see came out and called my name out to the waiting room five minutes after my appointment. I was present and nobody had done this. I was then told the next available appointment wasnt for an entire week.
Posted on: 06/04/2023

I was at work and they went out of there way to get me an apointment the lady I saw was very professional and I was at ease and felt re assured when I left
Posted on: 06/04/2023

On time
Posted on: 05/04/2023

Never had an issue to date with any appointments etc, and staff are all helpful and professional
Posted on: 04/04/2023

Your staff are brilliant but the telephone booking queue takes too long to get through and I have given up on the last few instances and come in to make the appointment instead.
Posted on: 04/04/2023

A lot of receptionist are rude but yesterdays experience was the best I’ve had and the lady who I saw called Coral was very good nice lady , to make this a good practice you need to sort the receptionist out
Posted on: 04/04/2023

As it takes a long time to get through to make an appointment to see a doctor & then you have to wait for triage call & then you dont always get to see a doctor in the end. I understand this being done during Covid but think its about time appointments went back to normal with face to face appointments with a doctor so that they could actually see you to make a diagnosis.
Posted on: 04/04/2023

They were very helpful and friendly
Posted on: 02/04/2023

I am having excellent care from doctor and nurses couldn't get any better
Posted on: 30/03/2023

Why have you removed the option to send messages to the surgery about needing appointments. I thought that service was amazing as I knew that I could send a message at 6am and know that someone would get in contact with me later in the day instead now I will have to continuously call the surgery and wait on hold to get an appointment for my 2yr old son when I need to be getting my daughter ready for school
Posted on: 29/03/2023